Saturday, April 26, 2008

Good Service Is Out!

Larry had never been to America. In fact, he had been to many Asian countries. It would be his first time traveling on an American-based flight. He was going on a Buddhist retreat in San Francisco.

He did not expect the flight to take forever! On top of that, service was poor. The flight attendants seemed to think the passengers owed them something. They did whatever they were supposed to do in a detached manner. Larry observed that if someone asked for anything extra, the person would be received with a cold reception with a raised eye-brow! Most of the time, the request would not be granted. If, by a slim chance, the request was granted, the person would be discouraged to repeat the action again. Larry missed the warm, caring, (even if faked) and eager-to-please attitude the flight attendants had on some other flights he had taken.

Larry sighed as he thought about the flying industry. The price of flying was always going uphill, but the service was going downhill! It was almost like having to pay a penalty for flying! Gone were they days when you were treated like kings because you could afford to fly!